Generic Emergency Procedures / Information Resources

Emergency/Non-Emergency Numbers

Emergency Notification Tree

Designated Meeting Areas


First Aid Kits

Emergency Facility Closure / Emergency Temporary Relocation


Emergency/Non-Emergency Telephone Numbers

Emergency Contacts

Fire, Police, Ambulance – 911
Terasen Gas Leaks and Odours – 1-800-663-9911
Earthquake, Flood, Dangerous Goods Spill, Tsunami – 1-800-663-3456
Poison Control Centre – 604-682-5050 or 604-682-2344
Power Outages and Emergencies – 1-888-769-3766
Municipal Emergency Program – 604-463-5221 | Nights and Weekends – 604-463-9581
Crisis Centre – 604-540-2221

Non-Emergency Contacts

Police – 604-463-6251
Fire Department – 604-463-5880
Ambulance – 604-872-5151
Ridge Meadows Hospital – 604-463-4111


Emergency Notification Tree

Emergency Notification Tree

Communication with Staff and Volunteers:
• Information is shared with all staff in the building
• Internal message is left on the central phone system
• Phone messages given to satellite program locations
• Program Supervisors are notified with detailed information for staff
• Outreach staff/staff away from the building will be contacted by cell phone
• Signage is developed for all effective program sites/buildings

Any incident requiring serious medical attention will be investigate by a trained member of the OH&S Committee with Union and Management Representatives.
Agency Documentation / Incident Reports / DMI Forms Completed


Designated Meeting Areas

Below are the areas designated as muster stations, in the event of an emergency where evacuation is necessary. All clients, personnel and visitors will report and remain at the muster station to allow the Executive Director and/or designate to account for everyone’s whereabouts using the sign in/out sheets. The Executive Director or designate will assess immediate risk to personnel and property and the potential for escalation of the cause of the emergency prior to assigning emergency duties. Clients, personnel or visitors shall not leave the muster station until directed by the Executive Director or designated representative.

COMMUNITY SERVICES – West side of the building accessed from the lane. (beside the Bowling Alley)
FOUNDRY – Entrance of the building in the parking lot.




Evacuation is used to get clients, personnel, volunteers and visitors out of the building to avoid contact with a potential threat such as fire, explosions, spills, an earthquake, or bomb threats.

Evacuation of the facility is to be implemented when it becomes necessary to leave the building due to an emergency that threatens human health and safety. Evacuation may be necessary to prevent personal injury.

• Receptionist will announce “This is an emergency evacuation, please leave the building immediately”.
• Leave the building immediately, in a calm orderly manner, using only the exit and directions given. If necessary and safe to do so, the receptionist or designate will take the first aid kit containing the Emergency Preparedness Plan and the sign in/out sheet (taken by cell phone).
• Get to and remain at your designated area.
• Call 911 to obtain appropriate emergency services.
• Stay together in a group. Do not leave clients unattended. Maintain support of clients with familiar staff.
• Account for clients, personnel, volunteers and visitors using designated sign in sheet.
• Wait to be contacted for further instructions by the Executive Director or designate or Emergency Services. Clients, personnel, volunteers and/or visitors shall not leave the designated area until directed by the Executive Director or designate
• Follow the EMERGENCY NOTIFICATION TREE to contact Maple Ridge/Pitt Meadows Community Services Personnel


Evacuation of Persons with Mobility Challenges

Non-Ambulatory Persons
Always consult with the person as to their preference with regards to:
• Ways of being removed from their wheelchair i.e. the number of persons necessary for assistance.
• Whether to extend or move extremities when lifting because of pain, catheter bags, spasticity, braces, etc.
• After evacuation: ask if medical attention is required and if a wheelchair is not available, ask where they would be

Persons with Low Vision
• Tell the person the nature of the emergency and offer assistance.
• As you walk with the person, tell them where you are and advise them of any obstacles.
• When you have reached safety, orient the person to the location and provide any further assistance that is

Hard of Hearing Persons
• Persons with impaired hearing may not be aware of emergency alarms. Therefore they may need to be warned in
other ways: get the person’s  moving into their line of sight, touching the person on the shoulder, or
using a note telling them what the emergency is an the nearest evacuation route.
• Assist the person to evacuate and when you have reached safety, ask if any further assistance is needed.


First Aid / Naloxone Kits

All First Aid Kits include a Naloxone Kit packed with them.


COMMUNITY SERVICES UPSTAIRS – On top of recycle shelving, left of main door.
COMMUNITY SERVICES DOWNSTAIRS – In reception, marked cabinet across from kitchenette sink.

THE CLUB – Under reception desk next to the back entrance.

ALISA’S WISH – In the medical examination room #151.

CCRR / FAMILY PLACE – ECE kitchen cupboard, behind the door.

FOUNDRY – Multiple first aid kits throughout the center, one is in the cupboards above the microwave in the demo kitchen, another is in the cupboards above the touchdown space in the staff room and both exam rooms that the doctors use are equipped with medical supplies akin to the contents of the first aid kits.

AED Locations

COMMUNITY SERVICES – Downstairs reception, to the right of the sign in/out board. 


Emergency Facility Closure / Emergency Temporary Relocation

Emergency Facility Closure

Maple Ridge/Pitt Meadows Community Services is prepared for emergency situations that could impact personnel, clients and the facilities. The Executive Director or designate is responsible for communicating all emergency situations to the Board of Directors. In the event of a facility closure:

• A sign will be posted at the facility affected explaining the reason for closure.
• An emergency contact number(s) will be posted for the agency.
• If known an estimated re-opening time will be posted.
• Where applicable, affected family members will be notified.
• It will be the responsibility of the Executive Director in conjunction with the Management team to arrange for alternate locations for service if the relocation needs to be longer than temporary (a couple of hours to one day). The Executive Director or designate will work with Community Partners and the Ministries to find space to utilize while the facility is closed.

Emergency Facility Closure

In the event of a temporary emergency that results in the agency having to relocate its service, programs will find temporary relocation at other agency or community facilities. These temporary locations will provide telephones, internet, washrooms, and meeting space.

For example:
Working from home, if appropriate
Relocating to other community facilities


General Information

If a client, personnel, volunteer or visitor has a serious injury or medical condition, use the following procedure to analyze the type of assistance needed. For further assistance refer to the current First Aid Book in the First Aid Kit.

• Assess the situation to the best of your ability.
• If you do not have a First Aid certification, find a First Aid trained staff member to apply appropriate First Aid
• Call 911 to obtain appropriate emergency services.
• Check client, personnel, or volunteer files for medical information that may be important.
• Notify other appropriate personnel of the situation.

Panic Button Locations