Coronavirus Disease (COVID-19) Information

Coronavirus Disease (COVID-19) Information

Update November 25, 2020

Community Services is currently open and continuing to provide essential services in person, virtually and remotely.

We are continuing to follow the latest provincial health recommendations to ensure our clients, staff and volunteers remain safe. We are doing our part to help flatten the curve while also working to support individuals through this difficult time.

For all individuals coming to our office for pre-scheduled appointments, we ask that you call our office ahead of time at 604.467.6911 or to call the staff person who you have the appointment with ahead of time, so that we can conduct a COVID pre-screening questionnaire with you over the phone prior to entering our facility.

When entering our offices, we ask that you please wear a mask and maintain physical distancing from others.  Thank you.

Update November 9, 2020

We want to do our part in the fight against COVID 19, so in response to Dr. Bonnie Henry’s recent health order, Community Services is focusing on telephone and virtual service delivery for the next 2-weeks. With additional safety measures in-place, essential interactions such as grocery shopping and meal delivery for seniors and support for individuals and families will continue to be in-person service.

Please call with any questions. We’re all in this together.

Please note our reception hours have changed to 9:30-4:30.

Update May 22, 2020

At Community Services, we have been working on preparing our facilities for when staff gradually transition back to our offices, implementing changes as per Work Safe guidelines. This gradual transition will begin May 25th and will continue over the next few weeks. During the initial stages of this transition, our doors will be locked, so that we can ensure we limit the number of visitors in our foyers and facilities.

Each of our facilities will have specific procedures posted, and staff will ensure program participants and stakeholders are informed of these procedures.

During this transition, some of our programs will be supporting program participants in person, where social distancing can be maintained, i.e., in the community, in outdoor spaces and in larger agency spaces.  From there, we will continue to transition to supporting program participants in our offices.

All visitors to our facilities will be requested to wear a mask and, if they don’t have one, we will be able to provide one for their use.

We continue to check our messages regularly, so please contact us if you have any questions and/or would like further information.

We will continue to update our website as we continue to go through this transition.

Thank you for your patience and understanding during this time.

In an effort to ensure the safety of staff, volunteers and visitors, we ask that you please not visit our facilities if any of the following apply to you:

  1. Do you have a fever, cough and difficulty breathing?
  2. Do you have any gastro intestinal symtoms?
  3. Have you been in close contact with a confirmed or probable case of Coronavirus?
  4. Have you travelled outside Canada within the past 14 days?

As the COVID-19 situation evolves, Community Services has been closely monitoring information on COVID-19  as released by the Public Health Agency of Canada and other local and regional public health authorities.  Recognizing the impacts of the rapidly changing COVID-19 health situation on our community, we have carefully considered ways to keep our clients, volunteers and staff safe and have taken the difficult decision to close our physical office spaces until this crisis has been averted.  All services will continue virtually and/or with phone support.

Please continue to call reception at 604.467.6911, where our receptionist will be regularly checking messages and will transfer you to the appropriate staff member.

Vicki Kipps
Executive Director

Keeping Kids Safe Online While Out of School
With school closures due to COVID-19, children who are at home may have more unrestricted time online. Services such as the RCMP and Halton Regional Police have already reported concerning trends in the past week.

The Canadian Centre for Child Protection, through its program, is urging families to have conversations about internet safety and to work together to implement strategies that ensures everyone’s digital well-being.

More information on what parents need to be aware of and what parents can do is available here. 

Amidst the coronavirus outbreak, People’s Law School has created a helpful list of FAQs on work, homemoney, consumer, business, and courts.  They are updating regularly as things are changing.

The section on money & debt is informative and offers information such as:


How to respond effectively to the Corona crisis by Dr Russ Harris, author of The Happiness Trap

We understand that many people in our community have concerns about the spread of Coronavirus disease, so we are providing the information below for precautionary and information sharing purposes. It is important to know the facts. Visit the health agencies’ websites for accurate and up-to-date information. They also offer the information translated into other languages.

What you can do

Take the usual precautions to prevent regular cold or flu viruses during the cold and flu season. This includes:

  • Good hygiene: Wash hands with soap and water, cover your mouth and nose when coughing or sneezing (such as coughing into your elbow or using a tissue) and stay home when you are sick.
  • Masks are not recommended as protection. Surgical masks are not designed to protect the wearer from becoming sick. They may cause you to touch your face more often, which may be worse than not wearing a mask.‎
  • If you think you may have symptoms of coronavirus, call 8-1-1 for an assessment.

For more information and updates please visit one of the websites below. Translated information is available on the Fraser Health website and the Healthlinkbc website.

Health Agencies