Immediate Threat of Death or Injury

  • Suspicious / Dangerous Persons
  • Hostage Taking
  • Suicide
  • Violent Assault
  • Active Shooter
  • Death
  • Missing Person

 

Suspicious / Dangerous Persons

To deal with a dangerous person within the agency:

 

Procedure:

• Notify the receptionist, Executive Director, or designate immediately of a dangerous or suspected dangerous
person by either calling/yelling for help or using your phone. If necessary, the receptionist or designate will use a
broadcast to notify staff stating facts such as, “serious situation, please stay in your office”
• Once notified, stay in your office unless otherwise directed by the Executive Director, designate or Emergency
Services.
• Follow the EMERGENCY NOTIFICATION TREE to contact MRPMCS Personnel.
• Stay with you client, volunteer, or visitor.
• Call 911, or alert a co-worker to phone 911 to report and request assistance. Access a panic button if possible.
• Further action if required, will be determined by the Executive Director or designate.

Suspicious / Dangerous Persons

A suspicious person could be someone at the agency property who does not appear to have a legitimate
purpose.

• Politely greet and identify yourself (consider asking another staff person to accompany you before approaching).
• Inform person that all visitors must sign in at reception. Ask the person the purpose of his/her visit. If possible,
attempt the identify the individual and/or their vehicle.
• If the person’s purpose is not legitimate, ask him/her to leave. Accompany them to the exit.
• Notify the receptionist and Executive Director or designate of the suspicious person.

A dangerous person is someone whose behaviour suggests a possible threat.

• Try to remain calm. Think Rationally and picture everything clearly.
• Do not confront the person. Do not obstruct the person’s passage way.
• Call 911, or alert a co-worker to phone 911 to report and request assistance. Access a panic button if possible.
• Take measures to protect your own safety and the safety of those around you (i.e.; have clients leave the room,
position yourself close to the door).
• Try to defuse the situation by:
• Talking to the person quietly and slowly,
• Listening and offering assistance, don’t be judgmental,
• Maintaining appropriate distance,
• Avoiding staring, which may be perceived as a challenge,
• Avoiding unnecessary or sudden movements and gestures,
• Being a problem solver,
• Getting the person’s license place number.
• Comply with instructions as well as you can.

Procedure:

• Notify the receptionist, Executive Director, or designate immediately of a dangerous or suspected dangerous
person by either calling/yelling for help or using your phone. If necessary, the receptionist or designate will use a
broadcast to notify staff stating facts such as, “serious situation, please stay in your office”
• Once notified, stay in your office unless otherwise directed by the Executive Director, designate or Emergency
Services.
• Follow the EMERGENCY NOTIFICATION TREE to contact MRPMCS Personnel.
• Stay with you client, volunteer, or visitor.
• Call 911, or alert a co-worker to phone 911 to report and request assistance. Access a panic button if possible.
• Further action if required, will be determined by the Executive Director or designate.

Hostage Taking

When a hostage taking occurs or if there is a threat of this situation:

Guidelines for hostages:

• Remain calm.
• Activate your panic alarm or call 911.
• Avoid aggressive behaviour, language, stance, or gesture.
• Attempt to establish a sympathetic rapport with the hostage taker.
• Remain alert for safe opportunities to escape (do not take risky chances).
• Refuse any offer of food or drink from the hostage taker.
• Stay away from windows and doors (in case a rescue attempt is made from outside of the room).

Hostage Taking

• Remain calm.
• Call 911 stating there is a Hostage taking, your name and location and a brief description of the incident.
• Press one of the panic alarm buttons.
• Evacuate all clients, personnel, volunteers and visitors from the immediate area.
• Seal off the affected area.
• Appropriate staff member(s) should remain to try to open and maintain a dialogue with the hostage taker,
pending the arrival of the RCMP.
• Do not provide the hostage-taker with drugs, alcohol, food, drink, transportation or means of escape unless
directed to do so by the RCMP.
• Prepare to fully cooperate with the RCMP.
• Follow the EMERGENCY NOTIFICATION TREE to contact MRPMCS Personnel.

Suicide

When agency personnel believe a PERSON IS A DANGER TO HIMSELF/HERSELF, OTHERS OR THE
COMMUNITY or has SERIOUS SUICIDE IDEATION, they are to:

• Consider any reference to suicide as serious.
• If known client of the agency, let the client know that you will contact their worker or the Program
Supervisor/Manager to determine the best course of action which may include contacting a social worker, mental
health therapist, and/or 911.
• Contact the clinical Director for assistance and/or direction.
• If the danger is immediate, personnel are to contact 911 immediately, and then follow up an Incident Report to
supervisor as soon as possible.
• If in doubt of whether there is risk or danger, personnel are to consult with their immediate supervisor.
• Stay with the person until help arrives.
• Try to calm the person.
• Reassure the person/be supportive.
• Try to engage the person in decision making.

Violent Assault

It is Maple Ridge/Pitt Meadows Community Services policy to promote a safe environment for its clients,
personnel, and visitors. The agency is committed to working with personnel to maintain a work environment free
from violence, threats of violence, harassment, intimidation and other disruptive behaviour.

Violence, threats, harassment, intimidation, and other disruptive behaviour will not be tolerated. All reports of
incidents are taken seriously and will be dealt with appropriately. Such behaviours includes oral or written
statements, gestures, or expressions that communicate a direct or indirect threat of physical harm.

Do not ignore violence, threatening, harassing, intimidating, or other disruptive behaviours. If you observe or
experience such behaviour report it immediately to your Program Supervisor or Management team.

Procedure:

• In the event of a violent incident, whether verbal, physical, or implied, personnel with immediately assess the
need to call 911 for assistance.
• If an individual is being attacked they should scream as loud as possible (call 911) to try to gain the attention of
others around so they can get help.
• Activate a panic alarm is possible.
• Try all possible ways to get to safety.
• Other personnel will remove clients, volunteers and visitors from the incident.
• Meet the emergency personnel upon their arrival and apprise them of the current situation.
• Personnel and/or clients are offered a debriefing session as appropriate.

 

Active Shooter

 

 

Death

 

The cause of a possible death (natural or unnatural) and the circumstances surrounding the incident (violent or
not) will affect your behaviour during the event and during post-trauma procedures.

Remember: There is a Clinical Counsellor on staff that is able to provide crisis debriefing.

Never assume someone is dead until certified by appropriate medical personnel. Provide all possible support until
that time.

Procedure:

• Provide medical support if it is safe to do so.
• Call 911.
• Call Program Supervisor.
• Police will notify the family.
• Emergency Personnel will provide further instructions.
• Follow the EMERGENCY NOTIFICATION TREE to contact MRPMCS Personnel.
• Reassure others if appropriate and have them leave the area is possible.
• The Executive Director or designate will contact the Ministry.

Missing

If someone is missing, first contact immediate supervisor or designate.

Procedure:

• Make all reasonable attempts to find the person including the missing person’s cellphone, emergency contacts
numbers, as well as their family.
• Call 911 for assistance if the person is not found within a short span of time.
• Emergency personnel will provide further instruction.