Careers

DATE: August 1, 2025

PRACTICE AREA: Community & Family Programs

POSITION: Manager, Community & Family Programs

LOCATION: Maple Ridge, BC

The Manager, Community & Family Programs is a values-driven leader who champions inclusive, equitable, and strengths-based programming for children, youth, families, and the broader community. Aligned with the mission and values of Community Services, this role provides leadership to a portfolio of programs that include our Outreach (Family Strengthening), Restorative Justice, Child & Youth with Support Needs and Child & Youth Connections programs.

Reporting to the Director, Programs & Practice, this leader fosters environments that are trauma-informed, culturally responsive, and rooted in belonging, recognizing and building upon the strengths of individuals—staff, clients, and partners alike. They work collaboratively to ensure programs meet evolving community needs while reflecting best practices and promoting meaningful impact.

KEY RESPONSIBILITIES

Strategic and Operational Leadership

• Lead the day-to-day operations of the portfolio, centering equity, inclusion, and service excellence in decision-making and planning.

• Align program priorities with organizational mission, values, and strategic goals, identifying opportunities for innovation and responsive service design.

• Manage and monitor program budgets in collaboration with Finance, ensuring transparency and fiscal responsibility.

• Implement strengths-based frameworks for planning and evaluation that highlight existing assets, encourage learning, and support continuous quality improvement.

• Guide long-term program growth and sustainability in response to emerging community needs and priorities.

Program Oversight and Evaluation

• Ensure all programs meet contractual obligations, accreditation standards, and reporting requirements.

• Cultivate and maintain strong partnerships with community agencies, funders, and internal teams to enhance service coordination and outcomes.

• Lead program evaluation and feedback processes, centering the voices and lived experiences of families and participants.

• Ensure inclusive practices, systems, and documentation that support accountability and reflect diverse identities and needs.

• Allocate staffing and resources strategically to promote service quality, staff wellness, and equity across programs.

People and Culture

• Model inclusive, relationship-oriented leadership that values team diversity, authenticity, and collaboration.

• Support staff to leverage their strengths and foster a sense of belonging and purpose within their roles.

• Lead recruitment, onboarding, supervision, and coaching with an emphasis on equity, psychological safety, and growth.

• Promote a feedback-rich culture that recognizes contributions, fosters professional development, and builds team resilience.

• Address performance concerns with clarity, compassion, and fairness, in collaboration with HR and in alignment with Collective Agreement provisions.

Administrative and Compliance

• Ensure program documentation and practices meet agency policies, privacy standards, and accreditation requirements.

• Uphold occupational health and safety standards to prioritize staff and client well-being.

• Review and approve administrative documents such as timesheets and expenses in a timely and accurate manner.

• Participate in, or delegate representation to, relevant internal and external meetings to ensure collaboration and effective information flow.

QUALIFICATIONS

• Bachelor’s degree in Social Work, Child and Youth Care, Psychology, or a related human service field; a Master’s degree is considered an asset.

• Minimum 3–5 years of progressive leadership experience in family and community services, including supervisory or program management roles.

• Training or demonstrated knowledge in trauma-informed practice, family systems, restorative justice, and community program delivery.

• Experience with program evaluation, outcomes measurement, and quality improvement processes is an asset.

SKILLS & ATTRIBUTES

• A leadership style that is strengths-based, inclusive, transparent, and relationship-focused.

• Strong understanding of best practices in family and community engagement, mental health, and conflict resolution.

• Proven ability to lead diverse teams, manage change, and foster collaboration across disciplines and community partners.

• Competence in budgeting, contract management, data systems, and performance evaluation frameworks.

• Commitment to equity, diversity, inclusion, and reconciliation in program design and service delivery.

Employment Status – Regular Full-time, Exempt

Salary Range – $95,000 to $105,000

Please submit your resume here: CLICK HERE TO APPLY

We are committed to recruiting a diverse workforce that represents the communities we proudly serve, while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous Peoples, persons with disabilities, people of all gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove bias and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applications who apply for roles within the Agency.

Regular, Full-time (Exempt)
$95,000 – $105,000 based on experience.

As the Manager, Foundry and Youth Housing, you will guide a team of 15–20 employees who deliver integrated programs that empower youth through accessible health and wellness services and inclusive housing. This unique role requires you to “wear two hats,” balancing the priorities and values of Community Services as a host agency to the Foundry provincial initiative.

You’ll be at the heart of critical conversations and decisions, participating in frequent meetings with both organizations. Your leadership will be grounded in the values of equity, collaboration, and community connection—ensuring that every action and decision reflects the mission, vision and values of Community Services.

You will oversee daily operations and strategic guidance for Foundry Ridge-Meadows and our Youth Housing program, supporting youth facing complex challenges such as mental health, substance use, harm reduction, sexual health, gender identity, and belonging. Your approach will be trauma-informed, strengths-focused, culturally responsive, and rooted in a sense of urgency and belonging.

KEY ACCOUNTABILITIES
Leadership & Accountability
Lead a team of 15–20 employees in a fast-paced environment, demonstrating a strong sense of urgency and adaptability
Balance dual-agency responsibilities, ensuring alignment with both Foundry and Community Services’ missions and values
Drive service planning, innovation, and quality improvement in line with the Foundry model and Community Services’ vision
Oversee budgeting and resource allocation with transparency and accountability

Program Oversight & Evaluation
Ensure programs meet and exceed funder and agency standards
Build and maintain partnerships that enhance care, access, and outcomes for youth
Lead evaluation efforts grounded in data, lived experience, and ongoing learning

Clinical & Practice Leadership
In collaboration with the Clinical Lead, support Counsellors to grow in confidence, scope, and impact
Champion reflective practice and professional development that centers around youth needs and voice
Navigate complex social issues including harm reduction, substance use, sexual health, gender identity and belonging

People & Culture
Cultivate a culture of psychological safety, equity, and authentic leadership
Guide recruitment, onboarding, supervision, and staff development rooted in strengths-based and inclusive practices
Model transparency, feedback, and mutual accountability at all levels of the team

Administration & Compliance
Uphold organizational policies, privacy legislation, and accreditation standards
Oversee occupational health and safety practices that prioritize wellbeing
Ensure administrative systems are timely, accurate, and aligned with collective agreements
Manage a high volume of meetings and communications with both Foundry and Community Services

QUALIFICATIONS
Education & Experience
Bachelor’s degree in social work or a related human services field (master’s degree is an asset)
Minimum of five years progressive experience in youth/family services, paired with 3+ years of managerial experience, ideally within a clinical or social services setting
Experience with trauma-informed practice, systems navigation, mental health, and housing services
Experience managing teams in fast-paced, multi-agency environments is a strong asset

Skills & Attributes
A leadership approach that is relational, inclusive, and grounded in strengths
Proven ability to manage competing priorities and maintain a sense of urgency
Knowledge of best practices in harm reduction, youth engagement, and integrated service delivery
Comfort and competence in addressing social issues such as substance use, sexual health, gender identity, and belonging
Ability to lead within diverse, intersectional contexts and across systems of care
Strong organizational, communication, and team-building skills

Please submit your resume to: CLICK HERE TO APPLY

Maple Ridge/Pitt Meadows Community Services is an accredited, multi-service organization that is dedicated to providing quality programs and services to Maple Ridge and Pitt Meadows – since 1971. We support and empower individuals and families to realize their potential and achieve self-reliance.

For more information about Maple Ridge Pitt Meadows Community Services, please visit our website – https://www.mrpmcs.ca

☒ INTERNAL POSTING
☒ EXTERNAL POSTING

DATE: June 9, 2025
SERVICE AREA: Mental Health Services
PROGRAM: Community Living Support
POSITION: Community Support Worker
LOCATION: Maple Ridge, BC

Our Community Living Support program provides one on one support to individuals living with mental health challenges. We focus on the direct needs of individuals and support them realizing their full potential and achieving independence.
In this full time (35 hours per week) position, our Community Support Worker will be responsible for supporting clients with severe and persistent mental health issues to live independently within the community. The majority of the work is done with clients in their home and/or within the community.

QUALIFICATIONS

Education and Experience:
• Minimum of a two-year diploma or degree in a social services related field.
• Minimum of one year of relevant experience working with adults living with mental health issues.
• Knowledge of the principles of psycho-social rehabilitation.

Additional Requirements:
• Clear Criminal Record Check is required.
• Current First Aid and CPR Certificate.
• Valid and unrestricted Class 5 BC Driver’s License with access to a safe and reliable vehicle.
• Position requires Union Membership.

ACCOUNTABILITIES
• Facilitating life skills training that includes teaching of self-care, home management, community management and social leisure skills.
• Assisting clients in gaining necessary knowledge of available services within the community, how to access services independently, and how to advocate for self.
• Assist client in gaining the skills necessary to successfully acquire appropriate living accommodations.
• Providing assistance navigating a variety of environments such as home, grocery stores, banks, etc.
• Providing updates to the clients’ Primary Therapist to fulfill case conferencing expectations as per the Individual Services Plan Agreement.
• Advocating/liaising on behalf of the client to deal with any concerns/issues at hand, as required.
• Supporting clients by referring pertinent issues to the client’s Primary Therapist at Mental Health, (e.g. medication, suicidal ideations, family concerns, changes in client’s functioning level).

Shift/Schedule/Hours per week: 35 hours per week
Expected Start Date: ASAP
Wage/Salary: Starting at $27.54/hour
Grid Level: 11
Application Deadline: Positions will remain open until filled
Submit Applications to: CLICK HERE TO APPLY