CQI Committee
The CQI committee meets monthly to oversee and coordinate CQI activities,
and to facilitate the transmission of information to stakeholders and the
community. The CQI committee also coordinates the quarterly file
reviews and facilitates the findings throughout the CQI process. The
committee creates a quarterly summary that is forwarded to the CQI Advisory
Committees, personnel and the Board of Directors. Minutes are taken
and distributed to stakeholders.
All agency CQI activities are formally reviewed, summarized, and provided
to our stakeholders and governing body on a quarterly basis: March, June,
September, and December (* The months following the quarterly CQI month).
Stakeholder Participation
Maple Ridge/Pitt Meadows
Community Services actively requests the participation from stakeholders in
the agency’s Continuous Quality Improvement process, as well as in the
day-to-day activities of the agency. This is achieved throughout
all levels of the agency as outlined below.
Maple Ridge/Pitt Meadows Community Services encourages participation from
clients at the following times:
 | Community meetings
such as C.Y.F.N., Homelessness project, Chamber of Commerce, Greg Moore
Youth Centre meetings, Mental Health Peer Support meetings etc. |
| Annual General
Meetings, Agency brochure, Agency surveys |
| Community events
such as Walk-A-Mile, Seniors Week |
| Annual Community
Satisfaction Survey |
| Service Stream CQI
Advisory Committees |
| Agency’s Risk and
Remedy box |
| Organization’s
Annual Satisfaction Survey |
| Service Stream CQI
Advisory Committees |
| Employee/Volunteer
Orientation Handbook |
| Personnel Exit
interviews |
| Annual performance
reviews |
| Internal staff
committees (Training and Development, Community Relations, Occupation
Health and Safety, CQI Committee, File Review) |
| Contributions to
Organization’s newsletter |
| Explanation of
agency’s grievance procedure at orientation |
