Mission Statement
To enable individuals and families to realize their potential and achieve a level of self-reliance

Core Values
We believe that every individual and family:

• Has value.
• Has the right to develop at their own pace and to contribute positively to society.
• Has the right to access the best possible service.
• Has the right to be treated with dignity and respect  
• Has the right to privacy.
• Has the right of choice.
• Has the right, and will be encouraged to provide comment and will be encouraged to comment on the work of the organization.

We also believe:

• That sensitivity and empathy are essential to the well being of the individual.
• That reasonable risk is an inherent part of development and growth.

Operating Principles

• We believe that the following operating principles have a direct relationship to the successful achievement of the mission and core values.
• We shall provide leadership that is open, honest, and fair.
• We shall establish and maintain standards for excellence in consultation with all stakeholders.
• We shall establish and maintain long-term goals in consultation with stakeholders.
• We are committed to the principles of continuous quality improvement (CQI) and continuous learning.
• We recognize that reasonable risk is an inherent part of growth and development.
• We recognize and reward achievements of stakeholders.
• We provide an environment that is safe, healthy, supportive and culturally sensitive.
• We recognize the contribution of the staff by ensuring appropriate acknowledgement and providing for professional development through education.
• We recognize the contribution of volunteers through appropriate acknowledgement and placement for professional development.
• We shall maintain a supportive, cooperative environment through appropriate sharing of information and goals.
• We shall ensure fiscal responsibility in all actions.
• We shall ensure grassroots involvement in planning, program and service delivery.
• We are committed to providing “vision” in all that we do, both internally to our clients, staff, volunteers, and externally to the community and our community partners.
• We are committed to providing ongoing leadership in, to, and with the community and its various community partners.
   
  Ratified by the Board of Directors
  Revised 2002

What you can expect as an individual/family receiving services from us:

Statement of Rights
All recipients of service can expect to be treated with dignity and respect, to receive services regardless of sex, race, colour, religion, national origin, age or degree of disability.

Your Privacy
Information obtained from client records or from persons having access to them will be treated as private and confidential.  Such information will not be published, released, or disclosed in any manner, except where Community Services is required by law or Community Services obtains the informed, written consent of the person/family served.

Complaints
Community Services believes that all persons served have the right to express their complaints and to have them resolved quickly, fairly and confidentially.

Step 1  Individuals forward their complaint to the program worker or the program supervisor.

Step 2  If the issue is resolved, the individual will receive a written response within five days, detailing the resolution.

Step 3  If the issue is not resolved, the individual has the right to appeal the process.
 

For complaints regarding privacy protection, please forward your complaint in writing to the attention of our Privacy Officer at:

Maple Ridge/Pitt Meadows Community Services
11907 -  228th Street
Maple Ridge, BC   V2X 8G8