Continuous Quality Improvement
Philosophy
Maple Ridge/Pitt Meadows Community Services is committed to maintaining and continuously improving the quality of the services we provide in our community. While ensuring that our service is of exceptional quality and is part of the day-to-day culture in this agency, we have also established formal procedures and policies to manage and monitor our quality assurance activities.
History and Role of the CQI Committee
The Continuous Quality Improvement committee was struck and met for the first time in July of 2001. The committee is comprised of line staff, volunteers, supervisors, management and the Clinical Service Consultant. Initially, the committee reviewed both the existing Quality Improvement activities within the agency and those required by the Council on Accreditation. Following this review, a set of tasks was determined, a time-line set and the work began.
The Clinical Consultant chaired the committee in the initial stages. However, a Continuous Quality Improvement Coordinator was selected from among the agency staff and that person took on the task of coordinating CQI activities along with a co-coordinator from the management team in April 2002.
CQI Committee
The CQI committee meets monthly to oversee and coordinate CQI activities, and to facilitate the transmission of information to stakeholders and the community. The CQI committee also coordinates the quarterly file reviews and facilitates the findings throughout the CQI process. The committee creates a quarterly summary that is forwarded to the CQI Advisory Committees, personnel and the Board of Directors. Minutes are taken and distributed to stakeholders.
All agency CQI activities are formally reviewed, summarized, and provided to our stakeholders and governing body on a quarterly basis: March, June, September, and December (* The months following the quarterly CQI month).
Stakeholder Participation
Maple Ridge/Pitt Meadows Community Services actively requests the participation from stakeholders in the agency’s Continuous Quality Improvement process, as well as in the day-to-day activities of the agency. This is achieved throughout all levels of the agency as outlined below.
Maple Ridge/Pitt Meadows Community Services encourages participation from clients at the following times:
Maple Ridge/Pitt Meadows Community Services actively requests participation of clients and community members/partners during the following events:
Maple Ridge/Pitt Meadows Community Services encourages the participation of personnel in the Organization’s CQI process during the following events:
Stakeholder Feedback Survey
To assist us and our agency to continually provide quality services, we have provided a survey for you to voice your feedback. Click here to download a copy of the CQI Survey in pdf format (f you do not have Adobe click here to download it for free). Print the form and on completion please return to:
Maple Ridge/Pitt Meadows Community Services
11907 – 228th Street
Maple Ridge, BC
V2X 8G8
Assist with Continuous Quality Improvement (CQI)
Community Services is committed to measuring the quality of our services on an ongoing basis. We encourage your participation in this process through:
